My debt balance is different from what I see in my lender portal. Why?

Let’s explain how we update your Credit Status page.

  1. You make a payment to your lender.
  2. Your lender will then update their systems to reflect your new balance.
  3. Your lender will then report your latest payment and other information to the credit bureaus.
  4. We will pull the latest information from TransUnion once a month.

One possibility our information is different is that your lender reported your latest payment to TransUnion one or more days after we performed our latest sync with TransUnion.

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