I received a settlement offer from my creditor, but when I log into my online account with my creditor to schedule a payment it still says I owe the full original balance. What’s going on? Is it safe for me to make a payment?

As long as you have a settlement letter from your creditor, it is safe to make a payment no matter what it says in your online account. The letter will supersede any other agreements you have with the creditor. Unfortunately, most creditors and collectors do NOT update your online account balance to reflect active settlements. This is why Resolve always waits until we receive a satisfactory settlement letter from your creditor before presenting you with a final offer — the settlement letter is your main legal proof of the settlement arrangement. As long as you make your settlement payments in the correct amount and by the due date on the settlement letter, the creditor is legally obligated to keep their end of the bargain, regardless of what it says in your online account with the creditor.

Share on facebook
Share on twitter
Share on linkedin

It's time to take control. Get Resolve.

Badge_ssl

We use bank-level security with 2048-bit SSL encryption and will never share your info without your consent

Badge_bbb

Resolve is an accredited company with the Better Business Bureau​

Badge_cfsi

We were selected as a winner of the prestigious CFSI Financial Solutions Lab by J.P. Morgan Chase

Copyright © 2021 Resolve Innovations, Inc., a Public Benefit Corporation. All rights reserved.