There are varying reasons for this. Say you settled a debt for 50% of the balance owed, and are paying that in 12 equal monthly installments. Your settlement work is completed, but you’re still finishing up your payments.
We are constantly updating the Resolve platform. Some of these updates can cause a plan to appear out of sync. Please be sure to point out any issue you see so we can get your plan corrected. Your reporting these things not only helps us help you, but helps others too!