Student loan with American Education Services (AES)

Have a student loan with American Education Services (AES)? Here’s what you need to know

Make your money go further as a Resolve member

As a Resolve member you will be able to monitor your credit score, get powerful budgeting tools, debt relief recommendations and much more.

American Education Services (AES) is a servicer of student loans, which means AES doesn’t issue loans, but manages them for lenders. AES was established by the Pennsylvania Higher Education Assistance Agency (PHEA), which is the nation’s second largest student loan servicer. AES services both private student loans and loans under the Federal Family Education Loan program. If you have a loan with AES, here’s what you need to know.

Related article: Here’s what you need to know about repayment options for private student loans

While AES is not a lender, if you receive letters or calls from AES about your student loans, they are the entity you’ll deal with to make payments, discuss any change in terms or challenges you may be having in making your payments. 

In the private loan marketplace, AES is one of the primary servicers for National Collegiate Trust (NCT). If your original lender sold your loan to NCT and it is being serviced by AES, you should have received a notice of this. Your credit report will reflect this change. 

What if I’m having trouble paying AES?

If you’re having financial challenges, it’s important to understand your repayment options. Because AES manages both federal and private loans, you’ll want to be clear on exactly the type of loan you have as that dictates your repayment options. If your loan is owned by NCT then it is private. If you are still unsure, though, you can log into the National Student Loan Database (NSLDS) to see if your loan is listed. 

“Since it will only show federal loans, you can use the process of elimination to find out which loans aren’t showing. If a loan doesn’t show up in the NSLDS database, nine times out of 10 it will be a private loan,” Andrew Weber, NACCC certified student loan counselor, wrote in an article on

Review your financial situation before contacting AES

Next, review your financial situation. If you feel that your struggle to make your loan payments is temporary, you may want to contact AES to ask for a deferment or forbearance. 

If your finances will be limited for a long time and your AES managed loan is federal, you can refer to their website for repayment options. If it’s a private loan, your choices may be more limited. For the most part, you can only consider debt settlement or debt consolidation. (Private lenders do not offer repayment programs like those available for federal loans). What’s more, student loans are generally not included in Chapter 7 bankruptcy cases or debt management programs. 

How Resolve can help

If you’re struggling to meet your debt obligations and you’d like to consider all of your debt relief options, Resolve is here to help. We can assess your situation and show you your options for paying off your debt. Our Resolve platform and debt guidance are free. You can review and compare debt relief paths and ask our experts questions without cost. If you then choose to work with one of the service providers in the Resolve Network, we’ll inform you of the fee for their service. 

Your first step is to complete your profile here. We’re also happy to speak with you to discuss your situation further. Just send us a message!

Share on facebook
Share on twitter
Share on linkedin

Monitor your credit score for free

Improving your credit score unlocks a number of doors for you. We keep a pulse on your credit score for you.

Share. Learn. Connect.

Join our Facebook Group. It’s a safe place to share ideas, ask our debt experts questions and support each other.

Make your money go further as a Resolve member​​

As a Resolve member you will be able monitor your credit score, get powerful budgeting tools, debt relief recommendations and much more.

We use bank-level security with 2048-bit SSL encryption and will never share your info without your consent


Resolve is an accredited company with the Better Business Bureau​


We were selected as a winner of the prestigious CFSI Financial Solutions Lab by J.P. Morgan Chase

Copyright © 2020 Resolve Innovations, Inc., a Public Benefit Corporation. All rights reserved.