Frequently Asked Questions

What is Resolve?

Resolve is a free financial management platform designed to help people experiencing financial distress. The platform will help you compare various debt relief options and can connect you with trusted, affordable debt relief providers. It’s also more than just software. We have a team of debt experts standing by to…

How does Resolve work?

First, we’ll need to ask you some questions to understand your financial situation. This will include things like your goals, debts, income and household situation. After that, we’ll do some calculations to see which debt relief options are available to you. We’ll answer all of your questions and, when you…

Can I file Bankruptcy through Resolve?

Not yet, but we’re working on it! When this service becomes available, we’ll match you with a trusted bankruptcy attorney in the Resolve Network. In the meantime,  we offer you this great resource to find a Bankruptcy attorney near you: https://www.nacba.org/ and we can help you understand if Bankruptcy is a good option for…

Can I settle my debts through Resolve?

Yes, you can settle your debts on Resolve by engaging a professional debt settlement provider in the Resolve Network. After answering some questions, the platform will build you a settlement plan and then match you with a settlement expert who can handle the entire settlement process for you.

Can I start a Debt Management Plan (DMP) through Resolve?

We can help you understand if a debt management plan (also known as a DMP) is a good option for you and answer any questions you have. If you’re ready to start a DMP, we’ll match you with a trusted credit counselor in the Resolve Network. You’ll just need to…

Do you sell or share my information?

No. We take privacy seriously. We promise to never sell your information and we will never share your information without your express consent.

Is my information secure?

It sure is. We use bank-level 256-bit SSL encryption on our website and our databases are all encrypted. Our servers are hosted securely on Amazon Web Services (AWS), a secure hosting service trusted by the Department of Defense and NASA.

How do I know Resolve is a legit company?

This is a hard question to answer, but an important question to ask. Since starting Resolve in 2017, over 20,000 people have used the platform. We’ve provided guidance on over $250 million of distressed debt. We were selected as a 2018 Winner in the Center for Financial Services Innovation Finlab.…

How can I confirm I'm making the right choices to resolve my debt?

Debt relief options can be confusing, but we’re here to help! If you haven’t already created a Resolve profile, you can do so here or schedule a free consultation with a debt expert. In order to create an account and receive personalized advice through our platform, we’ll need to ask you some questions to…

How much does Resolve cost?

The platform and debt guidance are free. You can review and compare debt relief paths for free. You can ask our experts questions for free. You can get debt settlement estimates and a settlement plan for free. The only thing that is not free on Resolve is if you decided…

How does Resolve make money?

That’s a great question. Most importantly, Resolve is completely free to its members. We are able to provide this great platform and service because of the partnership we’ve established the service providers in the Resolve Network.

What is the Resolve Network?

The Resolve Network is a group of people and companies dedicated to helping people in distress. We’ve screened and vetted all of the providers in the Network. They share our values and have pledged to always do what is right for the members of Resolve. They do charge for their…

What types of service providers are in the Resolve Network?

We’ve pulled together some of the best debt coaches, debt settlement negotiators, credit counselors and attorneys. They can help you with debt settlement, bankruptcy, debt defense, debt management plan…and just about anything related to your debt.

How do I get started?

We’re so happy to hear that we can help you on your path to debt relief. If you haven’t started a Resolve account already, you can click here to get started.

How do I fill out or make changes to my profile?

Filling out your profile is easy, just follow the guide below! 1. First, you’ll want to take care of the items in your Action Plan. You can easily access it by clicking on the menu on the right hand side of your screen. 2. Make sure to complete any tasks…

How do I reset my password?

You can click this link, enter your email, and request a new password.

How do I schedule a call?

It’s easy to schedule a call with one of our debt experts. Just click this link to find a time and day that works best for you!

What if I have more questions?

Another easy one. Email our Helpline at support@helloresolve.com We’ll try to get back to you within a few hours.

What's my action plan?

Your action plan is a customized, and prioritized task list for you to complete so we can best recommend debt solutions that fit your needs. You can access it anytime by clicking on the menu on the right hand side of your profile. Make sure to complete any tasks that…

What can I expect when my debts have been sent to a collection agency and how can Resolve help?

Hearing from a collection agency will typically mean you have fallen behind enough on a bill for your creditor or service provider (utility bill, medical debt) to have given up trying to get you to pay.When it comes to credit card bills, you can start hearing from collection agencies after…

What does it mean when a collection law firm has contacted me and how can Resolve help with this?

Not all unpaid debts will wind up in court. Some lenders and debt buyers use collection law firms a ton, while others use them sparingly, and others still, not at all. Your Resolve profile is a great place to get an idea of what you can expect to happen with…

What does it mean when a bank or debt collection agency uses the term “pre-legal” and how can Resolve help?

Several credit card issuers will use terms like “Attorney Placement Pending”, or reference the fact that they may soon decide to place your account with a law firm for collection. In several instances the word “may” should read as “will”. In other instances, placing your account for legal collection is…

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