Frequently Asked Questions

Can I start a debt management plan (DMP) through Resolve?

We can help you understand if a debt management plan (also known as a DMP) is a good option for you and answer any questions you have. If you’re ready to start a DMP, we’ll match you with a trusted credit counselor in the Resolve Network.

Is my information secure?

It sure is. We use bank-level 256-bit SSL encryption on our website and our databases are all encrypted. Our servers are hosted securely on Amazon Web Services (AWS), a secure hosting service trusted by the Department of Defense and NASA.

How do I know Resolve is a legit company?

This is a hard question to answer, but an important question to ask. Since starting Resolve in 2017, tens of thousands of people have used the platform. We’ve provided guidance on over $1.5 billion of distressed debt. We were selected as a 2018 Winner in the Center for Financial Services…

What is the Resolve Network?

The Resolve Network is a group of people and companies dedicated to helping people in distress. We’ve screened and vetted all of the providers in the Network. They share our values and have pledged to always do what is right for the members of Resolve. They do charge for their…

What types of service providers are in the Resolve Network?

We’ve pulled together some of the best debt coaches, debt settlement negotiators, credit counselors and attorneys. They can help you with debt settlement, bankruptcy, debt defense, debt management plans … and just about anything related to your debt.

How do I get started?

We’re so happy to hear that we can help you on your path to getting out of debt. If you haven’t started a Resolve account already, click here to get started.

What can I expect when my debts have been sent to a collection agency?

Hearing from a collection agency will typically mean you have fallen behind enough on a bill for your creditor or service provider (utility bill, medical debt) to have given up trying to get you to pay.When it comes to credit card bills, you can start hearing from collection agencies after…

What does it mean when a collection law firm has contacted me?

Not all unpaid debts will wind up in court. Some lenders and debt buyers use collection law firms a ton, while others use them sparingly, and others still, not at all. What could happen: When your account lands with a law office for collection, it typically means they are willing…

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We use bank-level security with 2048-bit SSL encryption and will never share your info without your consent

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Resolve is an accredited company with the Better Business Bureau​

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We were selected as a winner of the prestigious CFSI Financial Solutions Lab by J.P. Morgan Chase

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