Product Lead (Support)

About Resolve

Resolve (www.helloresolve.com) is a mission-driven fintech platform designed to help the 70 million people in the US struggling with debt.

Resolve is a Public Benefit Corporation (what’s that) disrupting the predatory world of traditional debt relief.

We are a small but mighty team working remotely mostly around San Francisco, CA. We have team members in New York, Cluj (Romania) and Clark (Philippines).

We’ve raised $6 million from some of the top mission-driven fintech investors like QED, Fenway Summer, Camp One, and Acumen Fund.

We were awarded CFSI’s 2018 Finlab winner, the Financial Venture Studio 2019 Class, and The 2019 Inclusive Fintech 50.

Responsibilities & Requirements

  • This role will “own” the complete customer support and debt expert product on Resolve.
  • You will work closely with our internal team marketing, operations, customer support) as well as integrated external service partners including offshore teams.
  • Your primary goal create a highly automated, yet highly personalized customer support and debt expert experience.
  • The ideal person will be eager to watch our customer support team and debt experts and won’t mind rolling up their sleeves to become an expert tt.
  • You have a passion for helping people who are underserved and in financial distress.
  • Previous consumer finance experience is a big plus, but not required.
  • The ideal person is eager to transform human-based processes and decisions into software.
  • A deep understanding of online consumer behavior and motivation is a must.
  • This is an individual contributor role.

Compensation

  • Overall, title and comp is based on experience
  • Generous healthcare benefits
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We use bank-level security with 2048-bit SSL encryption and will never share your info without your consent

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Resolve is an accredited company with the Better Business Bureau

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We were selected as a winner of the prestigious CFSI Financial Solutions Lab by J.P. Morgan Chase

Copyright © 2021 Resolve Innovations, Inc., a Public Benefit Corporation. All rights reserved.