Credit Status

Usually a missing account boils down to one of two scenarios. Either, the creditor of the missing account hasn’t reported the account to TransUnion, or there was a mistake between TransUnion and the creditor. If this is a new account, you may see a lag between when the account is opened and when it is reported to TransUnion.

Yes! We’ve created a notifications page thats located in your Resolve account settings that allow you to customize which notifications you wish to receive and which ones you don’t.

No. There are a number of factors that go into determining your actual payoff amount with your lender. The balances you see on Resolve reflects the information thats been reported to TransUnion at the time of our most recent sync. To get an accurate payoff amount, you will need to contact your lender directly.

Let’s explain how we update your Credit Status page. You make a payment to your lender. Your lender will then update their systems to reflect your new balance. Your lender will then report your latest payment and other information to the credit bureaus. We will pull the latest information from TransUnion once a month. One possibility our information is different is that your lender reported your latest payment to TransUnion one or more days after we performed our latest sync with TransUnion.

We have partnered with TransUnion to perform soft-pulls of your credit report on a regular basis. Any information we have on file comes exclusively from TransUnion.

No. We perform a soft-pull of your credit score from TransUnion. This will not impact your credit score in any way.

Here at Resolve, we pull information from TransUnion. The score and information on your credit report is exactly what TransUnion has on file. There a re a few reasons the score the lender sees is different than the score you see on your Credit Status page. They are reviewing a credit score with a different credit bureau.The information they have is more recent than the last time your Credit Status page was updated.There is missing information on the TransUnion Credit Report.

Today, we update your credit score once a month. Just as a reminder, this update is a soft pull and will not impact your credit score.