Join our mission to transform debt relief.

Job title

Product Lead – Consumer Focused

About Resolve

Resolve (www.helloresolve.com) is a financial management platform designed for consumers struggling with extreme financial distress. The platform educates consumers on the various ways they can get out of debt and analyzes the consumer’s specific situation offering a combination of automated and human-provided guidance on selecting the best path forward. Once the consumer has decided on their path, Resolve helps implement their plan using automation and fully integrated, ethical and affordable partners. As a trusted advocate of the consumer, we are able to help consumers directly address their financial distress while avoiding the predatory world of traditional debt relief companies. The end result is a better financial outcome for both the consumer and the creditors. 

We are a mission-based for-profit company looking to disrupt the predatory world of debt relief. 

We are a small but mighty team of 9 people mostly based out of Oakland, CA. We pride ourselves on our strong team culture whether you work in Oakland or remotely. 

We’ve raised about $5 million from some of the top mission-driven fintech investors like QED, Fenway Summer, Camp One and Acumen Fund. We were also selected for CFSI’s 2018 Finlab program.

Responsibilities & Requirements

• This role will “own” the consumer-side of our product from acquisition through conversion. Basically, your job is to make sure users have a successful and delightful experience by guiding them during a difficult life experience.
• Your primary goal is to improve our product so users can select the correct debt relief path.
• You will work closing with our media buying team and be responsible for landing page iteration and funnel optimization.
• You will be responsible for both qualitative (user conversations) and quantitative (a/b testing) research.
• You will work closely with our SEO consultant, content creation partner and press/comms partner.
• A passion for helping underserved, financially distress people is important.
• Previous consumer finance experience is a plus, but not required.
• A deep understanding of online consumer behavior and motivation is a must. A strong candidate would have UI/UX experience, but expertise is not required.
• The goal here is to create a delightful, easy and quick user experience that converts in a trusted and authentic way. Part of that is figuring out how to make something that is very complex (debt relief) easy to understand.
• This is an individual contributor role with an opportunity to build a team as the company grows in the future.

Compensation

• Overall, comp is based on experience
• Salary range is $130-170k
• Equity range is 0.25% to 1.00%
• Generous healthcare benefits

Interested? Email Alex Mooradian at alex@helloresolve.com

Job title

Product Lead – Admin Focused

About Resolve

Resolve (www.helloresolve.com) is a financial management platform designed for consumers struggling with extreme financial distress. The platform educates consumers on the various ways they can get out of debt and analyzes the consumer’s specific situation offering a combination of automated and human-provided guidance on selecting the best path forward. Once the consumer has decided on their path, Resolve helps implement their plan using automation and fully integrated, ethical and affordable partners. As a trusted advocate of the consumer, we are able to help consumers directly address their financial distress while avoiding the predatory world of traditional debt relief companies. The end result is a better financial outcome for both the consumer and the creditors. 

We are a mission-based for-profit company looking to disrupt the predatory world of debt relief. 

We are a small but mighty team of 9 people mostly based out of Oakland, CA. We pride ourselves on our strong team culture whether you work in Oakland or remotely. 

We’ve raised about $5 million from some of the top mission-driven fintech investors like QED, Fenway Summer, Camp One and Acumen Fund. We were also selected for CFSI’s 2018 Finlab program.

Responsibilities & Requirements

• This role would own the admin-side of our product.
• You will work closely with both our internal team (operations, customer support and debt coaches) and external partners (debt negotiators, bankruptcy attorneys). Think of these as your “customers”.
• You’ll have 3 primary goals:
  1. Automate as many processes as possible
  2. Improve our debt relief advice algorithms
  3. Provide the needed tools to our admins so they can work like superhumans
• You’ll watch your customers work, listen to them on the phone and help make their lives easier and more efficient.
• You’ll partner with the Product Leader focused on the consumer experience.
• You have a passion for helping people who are underserved and in financial distress.
• Previous consumer finance experience a plus, but not required.
• The ideal person is eager to transform human-based processes and decisions into software.
• This is an individual contributor role with an opportunity to build a team as the company grows in the future.

Compensation

• Overall, comp is based on experience
• Salary range is $130-170k
• Equity range is 0.25% to 1.00%
• Generous healthcare benefits

Interested? Email Alex Mooradian at alex@helloresolve.com