Business Operations Manager

About Resolve

Resolve (www.helloresolve.com) is a mission-driven fintech platform designed to help the 70 million people in the US struggling with debt.

Resolve is a Public Benefit Corporation (what’s that) disrupting the predatory world of traditional debt relief.

We are a small but mighty team working remotely mostly around San Francisco, CA. We have team members in New York, Cluj (Romania) and Clark (Philippines).

We’ve raised $11 million from some of the top mission-driven fintech investors like QED, Fenway Summer, Camp One, Acumen Fund, Impact America, Lerer Hippeau, and Ulu Ventures.

We were awarded CFSI’s 2018 Finlab winner, the Financial Venture Studio 2019 Class, and The 2019 Inclusive Fintech 50.

Responsibilities & Requirements

  • Your primary responsibility will be to develop and maintain operational processes and procedures related to our debt settlement negotiation process. While the general process is quite similar for all accounts, each creditor, collection agency, debt type, and even state can have minor differences that need to be documented, implemented into our software, and monitored for accuracy.
  • You’ll work closely with our Director of Business Development to nurture creditor and collection agency relationships and develop deeper operational integrations.
  • You’ll work closely with our Product and Engineering teams to shift manual operations into automated processes.
  • You are comfortable speaking with partners to understand and design mutually beneficial operational processes.
  • You are eager to transform human-based processes and decisions into software and get excited about improving metrics.
  • You’ll have meticulous attention to detail and thrive in creating flow charts and diagrams to effectively communicate your operational vision.
  • You aren’t afraid to ask for help when you know you need it.
  • You’ll be excited to work in a small team and be willing to be flexible.
  • You have a passion for helping people who are underserved and in financial distress.
  • You have 2 to 6 years of related work experience designing and implementing operational processes.

Compensation

Very generous compensation package includes, salary, equity, and healthcare benefits

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We use bank-level security with 2048-bit SSL encryption and will never share your info without your consent

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Resolve is an accredited company with the Better Business Bureau

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We were selected as a winner of the prestigious CFSI Financial Solutions Lab by J.P. Morgan Chase

Copyright © 2022 Resolve Innovations, Inc., a Public Benefit Corporation. All rights reserved.