Why am I missing an account on my Credit Status page?

Usually a missing account boils down to one of two scenarios. Either, the creditor of the missing account hasn’t reported the account to TransUnion, or there was a mistake between TransUnion and the creditor. If this is a new account, you may see a lag between when the account is…

Is it possible to manage my Credit Status alerts and notifications?

Yes! We’ve created a notifications page thats located in your Resolve account settings that allow you to customize which notifications you wish to receive and which ones you don’t.

Can I consider the account balances on my accounts as a payoff balance?

No. There are a number of factors that go into determining your actual payoff amount with your lender. The balances you see on Resolve reflects the information thats been reported to TransUnion at the time of our most recent sync. To get an accurate payoff amount, you will need to…

My debt balance is different from what I see in my lender portal. Why?

Let’s explain how we update your Credit Status page. You make a payment to your lender. Your lender will then update their systems to reflect your new balance. Your lender will then report your latest payment and other information to the credit bureaus. We will pull the latest information from…

Where do you get my credit information?

We have partnered with TransUnion to perform soft-pulls of your credit report on a regular basis. Any information we have on file comes exclusively from TransUnion.

Will your service impact my credit score?

No. We perform a soft-pull of your credit score from TransUnion. This will not impact your credit score in any way.

A lender pulled my credit report but they show a different score than the score I see on my Credit Status page. Why?

Here at Resolve, we pull information from TransUnion. The score and information on your credit report is exactly what TransUnion has on file. There a re a few reasons the score the lender sees is different than the score you see on your Credit Status page. They are reviewing a…

How often is my credit score updated?

Today, we update your credit score once a month. Just as a reminder, this update is a soft pull and will not impact your credit score.

Spending Category Analysis

Tracking transactions across many accounts can be difficult. It’s even more difficult to analyze your spending across all these accounts. Our Budget tool allows you to track your spending by category across all your connected account. Want to know how much you’re spending on eating out? We have a category…

Multi-account transaction tracking

Virtually everyone has multiple accounts to track. This makes it hard to stay on top of each account. Our Budget feature helps you stay on top by allowing you to view all these accounts in a single place and track your spending. You can see all your accounts and balances…

What kind of notifications and alerts will you send?

We have a number of notifications and alerts designed to keep you informed on your spending activity as well as alert you to help you stay on budget. Daily Balance NotificationWe will send you an SMS every morning to keep you updated with your balance for each connected account. Large…

How do Monthly Bills work?

Our Monthly Bills feature is designed to help you track which reoccurring bills you’ve paid and which are scheduled to be paid later in the month. This information helps us determine your Left to Spend amount.

What does Left-to-spend mean?

Left-to-spend is the amount of money you have left to spend in the current month. We factor in your projected income and your Monthly Bills to determine how much money you have left over for day-to-day living expenses. Remember, this is only an estimate.

What is projected income?

We make a guess based on your previous months income, how much income you will bring in this month. This helps us determine how much money you have left to spend throughout the month. We highly recommend you modify your projected income at the beginning of each month.

Can I pay off my settlement early?

Yes, you can always make additional payments on your settlement or pay your settlement off early without penalties. 

What is the difference between debt settlement and debt forgiveness?

Debt settlement is a form of partial debt forgiveness. When you settle a debt, your creditor is technically agreeing to FORGIVE a portion of your debt in exchange for you paying a certain amount within a certain time frame. For example, let’s say you owe $5,000 to your creditor and…

When does the remainder of my balance get forgiven?

When a creditor agrees to settle a debt, they are agreeing to accept a percentage of the original balance, in exchange for which they will forgive the remainder of the debt. The creditor will forgive the remaining balance of your debt when the settlement is paid within the time frame…

I received a settlement offer from my creditor, but when I log into my online account with my creditor to schedule a payment it still says I owe the full original balance. What’s going on? Is it safe for me to make a payment?

As long as you have a settlement letter from your creditor, it is safe to make a payment no matter what it says in your online account. The letter will supersede any other agreements you have with the creditor. Unfortunately, most creditors and collectors do NOT update your online account…

What is a settlement letter?

A settlement letter is a written offer from a creditor to settle a debt, and serves as legal documentation of this arrangement. A settlement letter is a legally binding agreement on both you and the creditor, and technically replaces your original contract with them. As long as you follow the…
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